Please read the following information carefully BEFORE you order.
Each unique character of material antique art and craft might not satisfy you, so we are proud of ourselves that we accept return as long as you follow the correct "Return policy" procedures described below.

Contact

Shop name : Tokugawa art
a division of Sanmei Trading Co.,Ltd.

2-21-20, Tokugawa, Higashi-ku, Nagoya
461-0025
Japan
Isamu Fukuoka (chairman)
Yuji Fukuoka (curator / president director)
Antique dealer licence No.: 541020A20800
URL : http://www.sanmei.com
URL : http://www.katana.co.jp (mirror site)
Tel 81-52-935-2486 Fax 81-52-935-2488

e-mail : tokugawa@sanmei.com

General
and How to Order/submit Inquiry

For your convenience & security, you can go through SECURE SHOPPING CART(SSL server).
Simply click ADD TO BASKET for picking the items you wish to order or submit inquiry.
Detail information of the item(s) with shipping charge will be shown on your monitor when clicking BASKET Shipping charge is also showed on your monitor.
Currency conversion will only work if you are on-line to Internet.Currency conversion rates are a guide for your convenience only. They are updated once each US business day. We do not guarantee the accuracy of the submitted currency rate information. Please note that payment will be processed in our shop currency which you will choose or being presented in the shop payment process page. Weight indication of each item is NOT an actual product net weight but is shows approximate gross weight including packing material to calculate shipping charges.

Please be patient waiting for e-mail replies. Despite how quick it is to send an e-mail, it sometimes takes us a week to ten days to respond to all inquiries. Each item is very unique and also advertised for sale at our shop or elsewhere. Our sales condition is First come. first-serve basis, we are not responsible any of compensation nor complaint for the item in case of SOLD OFF or NOT Available for sale. It would take sometime to revise and upload our on line catalog. Our catalog is kept up-dated and revised without notice.

Thank you!

Privacy Policy

Being a member of the Internet community shouldn't mean that you lose your rights to privacy. It is our policy that we completely honor the privacy of all of our customers and visitors. For this reason, we make the following promises:
- We will never sell, lease, or otherwise give any of the information about any of our customers to anyone. Ever.
- Any information provided is kept strictly confidential. The security of the data transfer is assured by using SSL encryption.
- Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Tax and duty
Observe rule and law

We will NOT charge any tax along with your order.
Many of countries and USA residents, there should be NO tax/duty or in European Unions lower percentage tax/duty would be charged for those Art and Antique exceeding 100 years (tariff Number 970600000700) - However, your order may be subject to import duties and taxes, which are charged once your package reaches your country value added tax (VAT) in European Union. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office at destination and also for those Art swords and matchlocks fore arms, you may contact with your local Commissioner of Police, Arms & Explosives Branch(or relative organization) for approval/permission of the importation. Those duty or tax at destination,any other fee outside Japan and permission of importation is at buyers risk and account and buyers should follow the law at destination. Ask us for further details and documentation. Please go and check to your local custom officer to learn more about Tax and duty/ restrictions of importation. Any customs or duties would be your responsibility
.Those items are for display, research, hobby or Budo practice purpose only and should never be carried in public.Your possession as a martial artist does not entitle you to carry or use as weapons in a public place. We will not accept any responsibility for injury or prosecution as a result of the misuse of any equipment.

Currency

We accept most of major currencies of US Dollar, Euro, Japanese Yen, Australian Dollar, Canadian Dollar, Swiss Franc, Chinese Yuan Renminbi and British Pound.
Please note that Credit card payment will be accepted in Japanese Yen only.

How to pay

Telegraphic Bank Transfer
You will need to check with your bank to see what service charge they impose for International Funds transfers. Usually this is around US$15.00 - US$35.00. You will also be required to pay our incoming fee which is US$15.00, this will be included in the quote we give you prior to your funds transfer. Please check with your bank to see if they will use an intermediary bank for the funds transfer, some do and the intermediary banks also charges a fee, usually US$12.00 - US$18.00. This amount will need to be added to your total transfer.
Japanese Yen Account
The Ogaki Kyoritsu Bank,Ltd. Ozone Branch
2-4 Ozone 2 Chome Kita ku Nagoya 4620825 Japan
SWIFT CODE : OGAKJPJT
Account No. 2084
Payee:Sanmei Trading Co.,Ltd.

2-21-20 Tokugawa Higashi-ku Nagoya 4610025 Japan
phone : +81-52-935-2486

USD, Euro, AUD, GBP and the other Foreign currencies Account
SUMITOMO MITSUI BANKING CORPORATION, Nagoya branch
2-10,SHINBASHI 5-CHOME, MINATO-KU, TOKYO 105-0004 Japan
SWIFT CODE : SMBCJPJT
Account No.0130810
Payee : Sanmei Trading Co.,Ltd.
2-21-20 Tokugawa Higashi-ku Nagoya 4610025 Japan
phone : +81-52-935-2486
Send a cheque : International Postal Money Order
International Postal Money Order payable to
Sanmei Trading Co.,Ltd.
2-21-20 TOKUGAWA, HIGASHI-KU,NAGOYA, 461-0025,JAPAN
Cash on Delivery only works for a domestic delivery transaction.
The way to send money online through PayPal
We accept Yen, U.S. Dollars, Euros, Canadian Dollars and Pounds Sterling
Our PayPal account is tokugawa@sanmei.com
The maximum dollar amount allowed for any single transaction is $10,000.00 USD for a PayPal member.If you do not have a PayPal Account, you may send a maximum of $2,000.00 USD for a one-time single transaction. Note: If the amount of your transaction is greater than $2,000.00 USD, you will need to sign up for a PayPal account to complete your payment.You will receive an email with instructions on how to pay you using PayPal. For further details to create your PayPal account, please go and visit at http://www.paypal.com.
Credit Card(VISA,MASTERCARD,JCB,AMEX,DINERS)
For your safety and security, We require that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.(The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number)
To proceed with the order, we may require a scan or photocopy of the credit card (front and back) be faxed(+81-52-935-2488) or emailed(info@sanmei.com) to us. This is required on all first-time international orders and is to prove that you are in possession of the credit card. We receive many fraudulent orders and this is the only way to protect our customers and ourselves from credit card fraud. To prevent fraudulent credit card transactions, we participate in the AVS(Address Verification System) Program with Visa, M/C, Diners Club and American Express. We will only ship to an address that you have listed with your credit card company as an Authorized Shipping Address. By default, this is
your billing address for your credit card statement. Please call the toll free number on the back or your credit card and ask them to add any alternate shipping addresses you might want to use in the future.Third party usage of credit card is strictly prohibited. Certain charges may require further authorization from card company and may cause delays in processing. We ask for your understanding and cooperation. In case of criminal fraud usage, police and card company will be notified.

Shipping

All prices are plus shipping and handling charge unless indicated by . Prices and specifications subject to change at any time.

We will ship your order either by tracked EMS speed post insurance applied, FedEx Courier(NO insurance applied) except Japanese Swords or Matchlocks, or SURFACE mail (NO insurance applied), SAL mail (NO insurance applied) or E-packet (NO insurance applied) within 5 working days after verifying payment for the stock items. Upon your request of shipping method of NO insurance applied you would assume the risk of loss or theft in transit. We are not responsible for service transit time. Transit times are provided by the carrier and may vary with package origin and destination, particularly during peak periods.The choice is yours. 

Due to a revision for the Aviation regulation of FedEx Courier on 31st October 2014, Art and craft of Japanese Swords and Matchlocks are not allowed to be transported on their aircraft. Therefore even in case you choose a shipping method of FedEx for those Art and craft Japanese Swords or Matchlocks included, we are obliged to ship your item(s) by EMS registered parcel for the time being.

SURFACE mail or SAL mail usually takes couple of month to arrive at destination and there is no method for tracking process of your parcels. 

For swords & matchlocks, we apply an export license to Japanese Government(Agency for Cultural Affairs) that usually take 2 - 3 weeks before shipping out.

Any customs handling fee or duties at destination are at your responsibility.

Return Policy

- Your satisfaction is very important to us. In the unlikely event that you have any Customer Service issues, we will devote all our energies to resolving it quickly and efficiently.
- If upon receipt of your order, you decide you do not want an item you ordered you may return it within 3 days of receipt for a refund of the purchase price, less shipping and handling charges or a replacement. Please contact us prior to shipping for a return number:
We will advise the appropriate return address instantly. Your item must be packed in it's original mailing box including all documents and certificate. Returns must be shipped to us prepaid with recorded delivery. In case of a refund we will credit your account as soon as possible within a maximum of 15 days. Please be aware that depending on your credit card company's policies, it may take one or two billing cycles for the refund to appear on your statement.
We don't accept returns of Books and Catalogs
Returned items must be received by us in original, as shipped, condition including the original box, accessories, copy of sales receipt. Contact Tokugawa-art for a return authorization number before returning an item. We strongly suggest you to return the article back fully insured.
After returned goods arrives, we shall process to refund your payment(Shipping/insurance charge, handling, money transfer charge and Re-registration fee/an export licence fee (JPY8,000 or equivalent) only for the Japanese sword and matchlock will be deducted)
We reserve our right to refuse return in case of :
1)Returned goods being damaged or lost(due to improper packing, differs from the original condition that was sent to you or goods are lost) We strongly suggest you to return the article back fully insured.
2)Returned goods being incomplete(missing part)
3)Return notice not done properly OR no return notification to us prior to return.
4)Return goods being unsealed or consumed already.

Sanmei Trading Co.,Ltd.

2-21-20 Tokugawa, Higashi, Nagoya 4610025 Japan

voice:+81-52-935-2486 fax:+81-52-935-2488

email tokugawa@sanmei.com


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